After-Sales Manager - Cotonou (Benin Republic)
Core
Oversee after-sales operations in Benin, ensuring high customer satisfaction through efficient service delivery, warranty management, spare parts coordination, and technical support for electronic consumer goods/renewable energy products.
Role type
After-Sales Manager (Operations & Team Lead)
Builds
Service operations, warranty processes, spare parts inventory systems, and customer satisfaction outcomes for Sun King's Benin market.
Domain
Renewable energy / Electronic consumer goods / After-sales services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team management, warranty administration, spare parts inventory management, customer relationship management, process optimization, SLA compliance, strategic planning, reporting & MIS, cross-functional coordination
Preferred skills
Engineering background, advanced degree, experience in renewable energy or mobile industry, entrepreneurial spirit, critical thinking
Technologies
Company service applications, MIS systems
Responsibilities
Ensure timely resolution of customer complaints and warranty claims; Monitor service turnaround time (TAT) and implement improvements; Supervise and mentor after-sales executives and technicians; Manage spare parts inventory and procurement; Maintain relationships with key clients and address escalations; Develop new processes to transform service operations; Define and manage long-range strategic plans for the aftersales business; Prepare periodic reports on after-sales performance.
Seniority
Mid-to-Senior, hands-on manager