Incident Response Manager - Product & Engineering
Core
Operational backbone for handling high-volume, high-stakes incidents across product, engineering, and security, ensuring speed, clarity, and accountability.
Role type
Senior Incident Response Manager (Product & Engineering)
Builds
Incident response management function, processes, tooling, and operational standards for handling incidents at scale.
Domain
AI Safety & Reliability / High-Growth Tech
Deliverable
production ML models | infrastructure
Required skills
Incident management, cross-functional collaboration, incident communications, blameless post-mortems, cloud infrastructure navigation, data-driven decision making, policy development, escalation framework design, stakeholder coordination, operational standardization
Preferred skills
Building incident response programs from scratch, operating in ambiguous environments, technical depth across distributed systems, experience with monitoring tools and logs
Technologies
Distributed systems, monitoring tools, logs
Responsibilities
Build incident response management function and operational standards; Serve as on-call incident commander driving coordinated response; Engage stakeholders with urgency in fast-moving situations; Own incident communications end-to-end; Participate in blameless incident reviews; Partner with teams to develop policies and procedures; Partner with teams to improve detection and response capabilities
Seniority
Senior, hands-on IC
