Customer Service Officer - Mackay, QLD
Core
Support direct customer sales and service for lifting, rigging, and safety products in the mining and industrial sectors.
Role type
Sales Representative (Customer Service focus)
Builds
Product sales and ongoing service/support for lifting and heavy rigging products
Domain
Mining and industrial safety
Deliverable
product features
Required skills
Experience in lifting, rigging, and safety industry; Customer service experience in mining or industrial sales; Ordering and delivery timeline management; Internal cross-functional collaboration
Preferred skills
Problem-solving focus; Curious mindset; Willingness to learn
Technologies
None stated
Responsibilities
Support client sales and showroom retail activities; Resolve customer queries via face-to-face, phone, or email; Support ordering to ensure delivery timelines are adhered to; Interact with internal departments to ensure customer satisfaction; Undertake ad-hoc sales duties
Seniority
Individual Contributor