Senior Customer Success Manager
Core
Own a portfolio of strategic and enterprise customers in the freight industry, driving retention, growth, and profitable relationships by managing commercial and operational strategy from the warehouse floor to the C-suite.
Role type
Senior Customer Success Manager (Enterprise Accounts)
Builds
Strategic partnerships between blue-chip customers and efficient transport operators to optimize supply chains and reduce empty truck miles.
Domain
FreightTech / Logistics / Supply Chain
Deliverable
client delivery
Required skills
Senior account management, commercial ownership, executive relationship building, tender and contract negotiation, supply chain economics analysis, churn mitigation, growth of share of wallet
Preferred skills
Experience in transport, logistics, or supply chain industries
Technologies
Lane-level insights platforms, Carbon Analytics Platform
Responsibilities
Drive retention and growth for a portfolio of strategic and enterprise customers; Set commercial and operational strategy for accounts; Lead high-impact business reviews to uncover growth opportunities; Solve root-cause customer issues using data-backed insights; Coach Associate and mid-level CSMs; Build relationships across operations, procurement, finance, and supply chain teams.
Seniority
Senior, hands-on IC with mentorship responsibilities
