Technical Support Specialist
Core
Provide hands-on technical support for a B2B SaaS platform, helping customers with software functionality, configuration, and integrations via phone, chat, and email.
Role type
Technical Support Specialist (B2B SaaS)
Builds
Customer support experience and product knowledge for a B2B SaaS platform
Domain
B2B SaaS / Short-term rental technology
Deliverable
client delivery
Required skills
Technical troubleshooting, SaaS application support, multilingual communication (French/English), documentation, root cause analysis, customer training
Preferred skills
Knowledge of short-term rental technology trends, process improvement, product demonstration
Technologies
SaaS platforms, integrations, support systems
Responsibilities
Diagnose and troubleshoot technical issues related to SaaS functionality and integrations; Provide timely support via phone, chat, and email in French and English; Escalate complex issues to Product Development or QA with clear documentation; Contribute to knowledge base articles and troubleshooting guides; Assist with product demonstrations and customer training sessions; Identify recurring issues and suggest improvements to support processes.
Seniority
Mid-level (2+ years experience)
