Guest Support Services Representative
Core
Operates hospital telephone paging, alert, and contingency recall systems; provides patient and staff information to the public and hospital staff; manages visitor passes and escorts in the Emergency Room and Mother Baby Unit.
Role type
Guest Support Services Representative (Call Center/Operator Services)
Builds
Hospital communication systems, visitor access, and patient information services
Domain
Healthcare / Hospital Operations
Required skills
Telecommunications equipment operation, paging systems, database retrieval, visitor management, emergency call handling, HIPAA compliance, customer service
Preferred skills
Multilingual capabilities, prior experience with telecommunications equipment
Technologies
EPIC, Employee Paging Directory, automated dialing systems
Responsibilities
Answer telephones and greet patients/visitors professionally; locate admitted patients in computer systems and provide room/visitor pass information; escort visitors to the Emergency Room; handle medical emergency and code alert calls; utilize page/alert systems to notify personnel during emergencies; maintain patient confidentiality per HIPAA policy; clean and organize work area.
Seniority
Entry-level to Junior, part-time