Customer Success Manager
Core
Ensure customer success and drive long-term growth through renewals and expansions for enterprise data and database software.
Role type
Customer Success Manager (Account Management blend)
Builds
Cross-platform enterprise data and database software
Domain
Enterprise software / Database management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Renewal management, upselling, QBRs, customer relationship building, sales negotiation, CRM proficiency, technical support coordination, data analysis
Preferred skills
Database management systems (DBMS) experience, open-source technology sales, Hubspot experience
Responsibilities
Proactively engage customers to ensure timely renewals and identify expansion opportunities; Develop strong relationships with key decision-makers; Drive key Customer Success metrics including retention and expansion dollars; Facilitate customer onboarding and conduct Quarterly Business Reviews; Provide ongoing support by collaborating with technical teams; Collect and analyze customer feedback to improve satisfaction scores.
Seniority
Mid-level, hands-on IC
