Project Manager, Professional Services
Core
Own the end-to-end customer journey from onboarding through implementation and adoption as the primary point of contact for a portfolio of accounts, driving customers to full value realization on the Harness platform.
Role type
Senior Technical Account Manager / Program Manager
Builds
Customer success plans and multi-workstream software implementations
Domain
SaaS / AI Software Delivery Platform / CI/CD
Required skills
Program management, Customer success, Technical account management, CI/CD knowledge, Risk management, Executive communication, CRM proficiency, Project management tools
Preferred skills
Harness CI/CD/Platform certification, Modern DevOps practices, Salesforce, Gainsight, Jira
Technologies
Salesforce, Gainsight, Jira
Responsibilities
Build and execute customer success plans tying capabilities to business goals, Program-manage multi-workstream implementations including roadmap and resourcing, Lead engagement cadence with weekly status and proactive risk management, Drive product adoption and customer health, Run executive business reviews to showcase ROI, Maintain clean project and delivery hygiene
Seniority
Senior, hands-on IC
