Customer Solutions Consultant II
Core
Post-sales consultant guiding enterprise clients through the deployment, adoption, and optimization of Ada's AI-powered customer experience (ACX) solution to drive automated resolution and satisfaction.
Role type
Senior Customer Solutions Consultant (Post-Sales)
Builds
AI-driven customer service automation programs for enterprise clients
Domain
SaaS / AI / Customer Experience (CX)
Deliverable
production ML models | product features
Required skills
Customer success management, technical consulting, API/integration knowledge, data analysis, stakeholder management, solution architecture guidance
Preferred skills
Experience with SaaS/CX/AI environments, enterprise client management, LLM expertise
Technologies
Salesforce, Zendesk, Shopify, HubSpot, SaaS, APIs
Responsibilities
Manage a portfolio of clients to ensure measurable outcomes (automated resolution, CSAT, ROI), partner on deploying and scaling ACX programs, act as technical consultant for integrations and system architecture, optimize AI agent performance via data analysis and training, drive adoption across client organizations, track and report success metrics, expand use cases and integrations.
Seniority
Senior, hands-on IC