Account Manager - Bogota
Core
Drive renewals, expansion, and MRR growth for enterprise accounts while managing high-level stakeholders.
Role type
Senior Account Manager (B2B SaaS)
Builds
Customer retention and revenue expansion for a CDP and marketing engagement platform
Domain
B2B SaaS / Marketing Technology
Required skills
stakeholder management, contract negotiation, business review facilitation, strategic account planning, commercial target ownership, customer advocacy coordination, market trend analysis
Preferred skills
Value Selling, Challenger Selling, Spin Selling methodologies
Responsibilities
Lead onboarding kick-off and Business Review meetings with key stakeholders; Discover strategic customer needs and set joint goals; Analyze stakeholder mapping to optimize touchpoint frequency; Own renewal success and strategy to meet commercial targets; Manage gross margin, collection package raises, and service level adjustments; Ensure NPS targets and customer success recognition; Drive customer advocacy through testimonials and success stories; Monitor market trends to align with product roadmap
Seniority
Senior, hands-on IC