Customer Care Specialist
Hybrid
Core
Frontline support for VIP clients, employees, and Benefit Consultants via phone, chat, email, and ticketing, guiding them on HRA details, benefits, and platform usage.
Role type
Customer Care Specialist (Health Insurance)
Builds
Support operations for a health insurance reimbursement platform
Domain
Health insurance / Employee benefits
Deliverable
client delivery
Required skills
Customer service, English written communication, technical support, data organization, basic math (Excel/algebra)
Preferred skills
Health insurance knowledge
Responsibilities
Answer client questions about HRAs and benefits, provide technical support, triage and escalate support requests, gather and organize client feedback
Seniority
Individual Contributor
