Service Desk Administrator - Audio Visual
Core
Provide remote Level 2/3 support, monitoring, and optimization of client Audio Visual environments to ensure seamless collaboration experiences.
Role type
Senior IC service desk administrator (AV)
Builds
Remote support for meeting rooms, conferencing platforms, and end-user devices
Domain
IT Services / Audio Visual / Unified Communications
Deliverable
client delivery
Required skills
Microsoft Teams Rooms, video conferencing, audio, collaboration platforms, AV signal flow, networking fundamentals, incident management, vendor coordination
Preferred skills
Zoom, Webex, Microsoft 365, troubleshooting, documentation, service improvement
Technologies
Microsoft Teams Rooms, Microsoft 365, Zoom, Webex
Responsibilities
Provide remote Level 2/3 support for AV and meeting room technologies; Troubleshoot and resolve issues across video conferencing and collaboration platforms; Monitor AV environments and maintain system performance; Support end users with meeting setup and live call troubleshooting; Manage incidents, service requests, and escalations; Coordinate with vendors and onsite technicians; Maintain documentation and AV environment standards
Seniority
Mid-level, hands-on IC
