IT Support Analyst
Core
Providing Tier 1 & 2 technical support to employees by troubleshooting computer systems, networks, and hardware.
Role type
IT Support Analyst
Builds
Maintains usability of client computers, peripheral equipment, audio/visual systems, and software.
Domain
Corporate IT Operations
Deliverable
client delivery
Required skills
troubleshooting, system maintenance, documentation, remote tooling, hardware configuration
Preferred skills
problem-solving, attention to detail, working under pressure
Technologies
Teams, BigFix, Jira, Confluence
Responsibilities
Serve as the first point of contact for all IT issues; Troubleshoot and resolve technical issues related to computer systems, networks, and hardware; Install, configure, and maintain computer systems, networks, and hardware; Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence.
