IT Support Analyst
Core
Front-line IT support ensuring operational continuity for a defense technology company by managing user access, hardware lifecycle, and Microsoft 365 administration.
Role type
IT Support Analyst
Builds
Operational stability for engineering, operations, and business teams
Domain
Defense technology / IT Operations
Deliverable
client delivery
Required skills
Microsoft 365 administration, identity and access management, endpoint management, IT asset management, Windows and macOS support, ticket triage and escalation
Preferred skills
NIST 800-171 and CMMC familiarity, SaaS administration, AV system support
Technologies
Microsoft 365, Entra ID, SharePoint, Outlook, Intune, Teams, Slack, Notion, Azure AD, Okta, Apple Business Manager
Responsibilities
Respond to and resolve support tickets within SLAs, manage user accounts and access permissions, source and maintain IT assets, provision new user accounts and configure hardware, administer Microsoft 365 suite and collaboration tools, support conference room AV systems, create and update technical documentation
Seniority
Mid-level, hands-on IC
