ServiceNow Architect
Core
Senior architect responsible for the overall technical architecture, design integrity, and long-term sustainability of the USPTO ServiceNow Service Management Platform (SMP).
Role type
Senior ServiceNow Architect (IC)
Builds
Scalable, secure, and upgrade-compatible ServiceNow solutions for USPTO ITSM, ITOM, CMDB, security, and asset management capabilities.
Domain
Government / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform architecture, Flow Designer automation, CSDM alignment, RBAC, integration frameworks, technical documentation, root cause analysis
Preferred skills
ITIL-based service management, ATO documentation, federal agency support
Technologies
ServiceNow, Flow Designer
Responsibilities
Lead architectural design and technical decision-making for new implementations and complex configurations; Provide architectural oversight for core ServiceNow modules, workflows, integrations, and data models; Conduct and participate in design reviews, peer code reviews, and architecture reviews; Define and enforce platform governance standards; Support ServiceNow integrations using approved frameworks; Support incident response and long-term remediation efforts.
Seniority
Senior, hands-on IC
