Demo Engineer Manager
Core
Lead a team of Demo Engineers to build scalable, production-grade demo environments and tooling that showcase Cresta's AI-powered customer experience platform for pre-sales and POCs.
Role type
Manager, Demo Engineering (Solutions Team)
Builds
Scalable demo infrastructure, reusable demo frameworks, and production-grade virtual agent environments for pre-sales.
Domain
AI / Conversational AI / Contact Center Solutions
Deliverable
product features
Required skills
Team leadership and scaling, API and integration architecture, Python/JavaScript scripting, cross-functional strategy, operational excellence, roadmap definition
Preferred skills
CCaaS platform experience (Twilio, Amazon Connect), CRM systems (Salesforce), conversational AI workflows, LLM and prompt engineering frameworks, high-growth SaaS background
Technologies
Python, JavaScript, LLMs, CCaaS platforms, CRM systems
Responsibilities
Build and develop a high-performing team of Demo Engineers; Define and execute the demo engineering roadmap aligned with GTM priorities; Oversee architecture and scalability of demo environments; Drive development of reusable, modular demo frameworks; Partner with Solutions Engineering to ensure cohesive technical storytelling; Establish best practices and operating processes for demos and POCs.
Seniority
Manager, 5-8+ years experience with 2+ years in leadership
