Tech Manager, Engineering (CCaaS)
Core
Lead a software engineering team building cloud-native, distributed CCaaS products with real-time constraints for millions of users.
Role type
Senior Technical Manager (Engineering)
Builds
Cloud-native, highly distributed CCaaS products and SaaS features
Domain
Telecom, VoIP, Media, Customer Experience (CCaaS)
Deliverable
production ML models | product features
Required skills
Team leadership, Agile methodology, Cloud-native architecture, VoIP/Telecom protocols (SIP, SDP, RTP, RTCP), CCaaS domain knowledge, Service Oriented Architecture, DevOps/CI-CD, C++, C#, .Net, AWS
Preferred skills
Global team management, AI tools (Claude Code, GitHub Copilot), Enterprise software scaling
Technologies
C++, C#, .Net, AWS, SIP, SDP, RTP, RTCP
Responsibilities
Lead and coach engineering teams, manage hiring and performance reviews, define product roadmap with stakeholders, review technical designs and architecture, drive continuous improvement and metrics, handle customer escalations and incident bridges
Seniority
Senior, hands-on IC with people management
