IT Support Specialist
Core
Primary point of contact for local IT needs, ensuring seamless support for executives and staff by resolving technical issues and managing the IT environment.
Role type
Senior IT Support Specialist (Endpoint & Infrastructure)
Builds
Stable IT operations for executive leadership and staff in the Los Angeles headquarters
Domain
Defense technology / Corporate IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Systematic troubleshooting, Endpoint administration, MDM management (Intune/Jamf), Active Directory & Microsoft 365 administration, Video conferencing support, Account provisioning, Knowledge base documentation
Preferred skills
FedRAMP-authorized cloud environment support, Compliance-driven frameworks (NIST 800-171, CMMC), CUI/ITAR system experience, Jamf certification
Technologies
Microsoft Intune, Jamf, Active Directory, Microsoft 365, Zoom, Teams Rooms
Responsibilities
Deliver responsive technical support to executive leadership via ticketing, email, phone, and in-person; Diagnose and resolve hardware, software, and network issues across Windows, macOS, and Linux; Provide hands-on support for critical meetings including video conferencing and presentation technology; Support onboarding and offboarding including account provisioning and device setup; Administer enterprise MDM platforms including device enrollment, configuration profiles, and patch management; Provision and manage user accounts and access permissions within Active Directory and Microsoft 365; Document solutions and maintain knowledge base articles
Seniority
Mid-Senior, hands-on IC
