Sr Account Delivery Manager
Core
Lead day-to-day delivery operations for Insurance Industry client accounts, ensuring contractual commitments, service levels, and client expectations are met.
Role type
Senior Account Delivery Manager
Builds
Insurance client account delivery and operational performance
Domain
Insurance / Managed Services
Deliverable
client delivery
Required skills
Account delivery leadership, client relationship management, service operations, financial management, strategic planning, team leadership, KPI monitoring, regulatory awareness, problem-solving, escalation management
Preferred skills
Large carrier account management, knowledge of Life & Annuities/P&C/claims/policy administration/underwriting, large-scale technology or business-process service delivery, PMP certification
Technologies
None stated
Responsibilities
Lead day-to-day delivery and operational performance of assigned Insurance client accounts; Partner with cross-functional teams to ensure efficient account operations; Build and maintain strong relationships with client stakeholders; Manage account financial performance including budget and forecasting; Identify and develop growth opportunities within existing accounts; Collaborate with senior leadership to define and monitor KPIs and service levels; Proactively identify and resolve delivery or account-related issues; Provide regular updates to leadership and client stakeholders regarding account performance and risks; Drive continuous improvement initiatives focused on service quality and operational efficiency