Field Service Manager
Core
Lead and coordinate field service operations for IT modern workplace services, ensuring efficient technician assignment and geographic coverage.
Role type
Senior Field Service Manager
Builds
IT modern workplace services enabling employees to work seamlessly and securely
Domain
IT Service Operations / Managed Services
Deliverable
client delivery
Required skills
Team leadership, Dispatch optimization, Geographic coverage planning, SLA compliance monitoring, KPI analysis, Resource allocation, Incident management, Training and coaching
Preferred skills
Experience with ticketing systems, Incident management tools, Work order management, Service scheduling platforms
Responsibilities
Lead and supervise distributed field technician teams, Manage and optimize dispatch processes, Plan geographic coverage for service requests, Monitor SLAs and team productivity, Manage critical escalations and schedule changes, Analyze KPIs and implement improvements, Develop team capabilities through training and coaching
Seniority
Senior, hands-on IC