ITSM & Integration Architect
Core
Provide technical leadership and assurance for ITSM platforms (ServiceNow, BMC Remedy) and data integrations within large-scale service transition and transformation programmes.
Role type
Senior IC ITSM & Integration Architect
Builds
Enterprise ITSM configurations, robust integration architectures, and operational handovers for multi-vendor environments.
Domain
IT Service Management (ITSM) and Enterprise Integration
Required skills
ITSM platform configuration (ServiceNow, BMC Remedy), API and middleware integration design, data mapping and transformation, technical validation and assurance, non-functional requirements assessment, complex troubleshooting, transition governance, WITO scenarios, secure integration design, operational monitoring and alerting.
Preferred skills
ITIL 4 Foundation or higher, experience in defence or high-security environments, ETL and data reconciliation, CI/CD pipelines, infrastructure-as-code, multi-vendor programme governance.
Technologies
ServiceNow, BMC Remedy, MuleSoft, Dell Boomi, Microsoft Azure Integration Services
Responsibilities
Validate ITSM configurations and integration architectures; assess data quality and migration readiness; resolve complex technical issues and recommend improvements; ensure configurations are built, tested, and documented against approved designs; act as technical authority for ITSM and integration decisions; support transition governance, quality gates, and exit criteria including Walk-in Take Over (WITO) scenarios.
Seniority
Senior, hands-on IC