Analista de Suporte Técnico
Core
Field service technician providing on-site technical support for end-users, handling hardware installation, maintenance, and troubleshooting.
Role type
Field Service Technician (IT Hardware & Desktop Support)
Builds
Hardware solutions (notebooks, desktops, printers, peripherals) and local IT infrastructure support
Domain
IT Services / Hardware Support
Deliverable
physical/clinical work
Required skills
Field service support, hardware installation and maintenance, Windows OS support, Microsoft 365 support, mobile device support, local network connectivity, IT asset management (IMACD), inventory control
Preferred skills
ITSM tools, TCP/IP networking, multi-location corporate environments, ITIL or Microsoft certifications
Technologies
Windows, Microsoft 365, ITSM tools
Responsibilities
Perform on-site field service for end-users, install/configure/maintain/troubleshoot hardware, support OS and mobile devices, assist with local network connectivity, execute IT asset lifecycle processes, manage IT inventory, document support activities