Analista de Suporte Técnico Pleno
Core
Provide Level 1 technical support for IT infrastructure services, assisting end-users across various corporate technologies and tools.
Role type
Mid-level IT Support Analyst
Builds
Operational continuity and user experience for corporate IT environments
Domain
IT Infrastructure / Modern Workplace
Deliverable
client delivery
Required skills
Level 1 technical support, Windows environments, Active Directory, IT service management (ITSM), incident management, technical documentation, network basics, endpoint device support
Preferred skills
Microsoft 365 administration, cloud technologies, field services experience, network troubleshooting
Responsibilities
Answer Level 1 support tickets for infrastructure services, monitor systems and resolve routine incidents, assist in infrastructure deployment and migration projects, maintain technical and operational documentation, support end-users with devices and collaboration tools
Seniority
Mid-level, hands-on IC
