Analista de Transição de Serviços
Core
Facilitate efficient service transitions from Build to Run teams, ensuring knowledge transfer, process alignment, and operational readiness before production launch.
Role type
Service Transition Analyst
Builds
Production-ready IT services and infrastructure handovers
Domain
IT Service Management (ITSM) / Cloud & Infrastructure
Required skills
Service Transition, Transition to Run, ITIL processes, operational risk management, project coordination, stakeholder reporting, documentation management, Go/No-Go decision support, Hypercare monitoring
Preferred skills
ITIL Foundation certification, SIAM environments, multi-vendor transition experience, Service Governance, global/multicultural environments, Service Continuity practices
Technologies
ServiceNow ITSM, SPM
Responsibilities
Act as focal point between Build and Run teams; Coordinate Service Transition activities; Develop and track transition plans and operational readiness milestones; Conduct readiness and Go/No-Go meetings; Validate operational checklists; Assess risks and operational dependencies; Ensure complete technical and operational documentation; Coordinate Knowledge Transfer sessions and shadowing; Define support, monitoring, and escalation processes; Monitor Hypercare and post-Go-Live stabilization; Report status and risks to stakeholders.
Seniority
Mid-level, hands-on IC
