Agente de Soporte Técnico - Service Desk (Presencial en Bogota)
Core
Provide critical IT services by resolving software/hardware incidents via phone, chat, and portals for enterprise clients.
Role type
Service Desk Technical Support Agent
Builds
IT support services for enterprise clients
Domain
IT Services / Enterprise Technology
Deliverable
client delivery
Required skills
Windows 10 OS support, email configuration (Outlook), web browser support, ticketing tools (BCM Helix, Service Now), hardware configuration, remote access tools (LogMeIn, AnyDesk), VPN setup
Preferred skills
None stated
Technologies
Windows 10, Microsoft Outlook, Google Chrome, Microsoft Edge, Internet Explorer, BCM Helix, Service Now, LogMeIn, AnyDesk
Responsibilities
Receive and resolve IT incidents via calls, chats, and portals; document resolution processes; create and track tickets for escalation; utilize knowledge bases; participate in service improvement initiatives
Seniority
Junior, entry-level IC
