Técnico de Soporte (presencial en Toluca)
Core
On-site IT support technician providing proactive and corrective troubleshooting for printing, mobile, handheld, and laptop systems across hardware, software, and network layers.
Role type
Field IT Support Technician
Builds
Production IT infrastructure and device management for client manufacturing sites
Domain
IT Services / Manufacturing
Deliverable
client delivery
Required skills
Windows OS administration, MS Office 365, thermal printer configuration, handheld scanner operation, basic networking, domain policies, certificate consoles, control panel functions, peripheral diagnostics, proactive monitoring procedures
Preferred skills
Active communication, teamwork, large account management experience
Technologies
Windows, MS Office 365, thermal printers, handheld scanners, switches, network nodes
Responsibilities
Provide end-user support, configure and manage IT equipment, inventory IT assets, resolve and track support tickets, perform preventive and corrective maintenance on laptops, printers, mobiles, handhelds, switches, and nodes, administer manufacturing EPS systems at client sites, resolve technical issues on assigned hardware and software platforms, use proactive monitoring tools to identify prevention opportunities
Seniority
Junior to Mid-level, hands-on IC