Técnico de Soporte (presencial en Acapulco)
Core
On-site IT support technician providing proactive and corrective troubleshooting for hardware, software, and network systems at client sites.
Role type
Field IT Support Technician
Builds
IT infrastructure and device management for client operations
Domain
IT Services / Enterprise Technology
Required skills
Hardware troubleshooting, software troubleshooting, network diagnostics, device configuration, inventory management, ticket resolution, domain policies, certificate consoles, peripheral diagnostics
Preferred skills
Active communication, teamwork, proactive monitoring procedures
Technologies
Windows, MS Office 365, thermal printers, handheld scanners, switches, nodes
Responsibilities
Provide user support, configure and manage equipment, inventory IT assets, resolve tickets and track progress, perform preventive and corrective maintenance on laptops, printers, mobile devices, handhelds, switches, and nodes, resolve technical issues on assigned hardware and software platforms, use proactive monitoring tools to identify prevention opportunities, administer and manage manufacturing EPS systems at client sites
Seniority
Junior to Mid-level, hands-on IC
