Ingeniero de Soporte Técnico en sitio (Veracruz)
Core
On-site technical support engineer providing proactive and corrective troubleshooting for hardware, software, and networking across standard and specialized industrial server environments, clusters, and mobile devices.
Role type
Senior IC field support engineer
Builds
Production IT support services for client modernization and operational stability
Domain
IT Services / Enterprise Technology Stack / Modern Workplace
Deliverable
client delivery
Required skills
Advanced OS knowledge, Networking basics, Android OS, Ticket management, Preventive maintenance procedures, Hardware troubleshooting, Software support
Preferred skills
Bachelor's degree in IT/Systems/CS, 2-3 years industry experience
Technologies
Standard industrial servers, Cluster environments, Mobile devices, Handhelds, Laptops
Responsibilities
Provide end-user support, Configure and manage equipment, Resolve and track tickets, Perform proactive monitoring to prevent issues, Deliver post-sales software support and application solutions, Troubleshoot technical issues on assigned hardware and software platforms
Seniority
Mid-level, hands-on IC