Client Success Manager – Finance / Insurance Industry
Core
Drive client satisfaction, operational excellence, and account growth for Finance/Insurance clients by serving as the primary liaison between the client and DXC delivery teams.
Role type
Senior Client Success Manager (Account Management)
Builds
Consulting & Engineering Services (CES) delivery, managed services, and professional services engagements for Finance/Insurance clients.
Domain
Finance / Insurance Industry + Enterprise Technology Services
Deliverable
client delivery | dashboards & analysis
Required skills
client relationship management, revenue forecasting, contract management, service level attainment, risk management, stakeholder coordination, resource planning, financial governance, account growth strategy, problem-solving
Preferred skills
global delivery environment experience, managed services/consulting models, AI-driven solutions knowledge, enterprise technology services understanding
Technologies
cloud, data, AI, application services
Responsibilities
Own day-to-day CES delivery activities including client satisfaction, contract performance, profitability, and resourcing coordination; Partner with delivery and project teams to ensure successful execution of project and managed service engagements; Support account growth through opportunity identification, pipeline development, change requests, and contract renewals; Coordinate account activities across internal and client-facing stakeholders; Build trusted client relationships by understanding business objectives and aligning DXC capabilities; Support resource planning to align skills and capacity to account requirements; Assist with financial governance including revenue forecasting, contract margin performance, and cash collection support; Act as the voice of the client to advocate for priorities and resolve issues; Implement account governance processes including service reviews, KPI tracking, and risk management.
Seniority
Senior, hands-on IC
