Cloud Operations/ServiceNow SmartApps/ Manager Software Engineering
Core
Administer, maintain, and support the ServiceNow platform while designing and developing workflows, business rules, and integrations to ensure high availability and optimal performance.
Role type
Manager Software Engineering (ServiceNow Platform)
Builds
ServiceNow platform instances, ITSM modules, automated operational tasks, and enterprise integrations
Domain
IT Service Management (ITSM) / Cloud Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform administration, JavaScript, ServiceNow scripting, REST/SOAP integrations, Flow Designer, incident management, root cause analysis, team leadership, project management
Preferred skills
Advanced degree in a related field, relevant certifications
Technologies
ServiceNow, JavaScript, REST APIs, SOAP, Flow Designer
Responsibilities
Administer and maintain ServiceNow platform components including users, groups, roles, and integrations; Manage platform upgrades, patches, and environment synchronization; Design and develop ServiceNow workflows, business rules, and client scripts; Automate routine operational tasks using JavaScript and REST APIs; Coordinate platform maintenance, change management, and disaster recovery activities; Provide technical guidance and mentorship on platform administration and development best practices
Seniority
Manager, hands-on IC with team oversight
