Analyst II Software Engineering (Finacle Support L1)
Core
L1 support engineer for Finacle 10.x banking applications, handling module operations, error analysis, and service monitoring.
Role type
L1 Software Engineering Analyst (Finacle Support)
Builds
Banking IT solutions (Finacle 10.x modules including Branch Operations, CASA, Loans, Trade Finance, SWIFT, Clearing)
Domain
Banking IT / Financial Services
Deliverable
client delivery
Required skills
Finacle 10.x module support, ITIL 4 Foundation, application log review, process execution, service monitoring, call tracking and escalation
Preferred skills
BE/B.Tech/MCA/MBA degree, 1+ years in Banking IT domain
Technologies
Finacle 10.x, SWIFT
Responsibilities
Support Finacle 10.x Application modules (Branch Operations, CASA, TD, Loans, Trade Finance, Locker, Alternate Delivery Channels), Perform Product Fatal error analysis, Review Application logs, Execute Processes and Procedures, Monitor Application Services and availability, Log calls with Service Providers and follow-up to closure, Track and escalate calls to DL/Service Providers, Update assigned calls regularly, Execute Application Maintenance activities per checklist
