Professional Services Engineer
Core
Implement, support, and optimize banking technology solutions across multiple platforms including ATMs, self-service terminals, and core banking applications.
Role type
Professional Services Engineer (Banking Technology)
Builds
Banking applications, ATM and self-service terminal solutions, and digital transformation tools for enterprise clients.
Domain
Banking / BFSI technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
VCP LITE / KIOSK NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl Vynamic View, Vynamic Security, software deployment, configuration, maintenance, root-cause analysis, project management, EMV/MTIP/ADVT compliance knowledge, technical proposal writing, solution documentation, vendor collaboration, mentorship
Preferred skills
Banking application expertise, ATM and self-service terminal knowledge, regulatory standards familiarity, quick adaptation to new technologies, multi-priority management
Technologies
VCP LITE, VCP KIOSK, NDC-DDC, Probase, Procashin, Prochequein, Protopas WEBEXT, Prorkl, Vynamic View, Vynamic Security
Responsibilities
Install, configure, customize, and troubleshoot banking applications; Support Proof of Concept (POC), User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications; Plan, schedule, monitor, and manage projects for business solution implementation; Conduct root-cause analysis on escalated issues and provide permanent resolutions; Research and contribute to technical proposals and solution documentation; Maintain and administer tools required for deployment and support; Respond to customer inquiries and resolve issues within SLA timelines; Collaborate with vendor support teams for software updates, patches, and issue resolution; Provide guidance and mentorship to junior engineers during project execution and troubleshooting
