L1 Support Engineer
Core
Provide 24x7 1st level IT support, troubleshooting, and incident management for DXC clients and vendors via helpdesk and onsite roles.
Role type
L1 Support Engineer (Helpdesk & Onsite)
Builds
IT service desk operations and incident resolution workflows
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Windows, Unix, Network administration, PC/Laptop configuration, O365, Excel, Power BI, ticket management systems (ServiceNow, Jira, Autotask), incident categorization and prioritization, SLA management, daily reporting
Preferred skills
Managed Services experience, IT Integration, Consulting experience
Responsibilities
Respond to customer calls, log and resolve incidents, coordinate with support teams, identify incident trends, submit statistics and reports, report service outages, liaise with vendors, contribute to knowledge base, pursue continuous improvement initiatives
Seniority
Junior, 1-2 years experience
