IT Intern
Core
Support end users on mobile and desktop platforms, resolve technical issues, and maintain call center operations for modern workplace solutions.
Role type
IT Intern (Service Desk)
Builds
Global Service Desk businesses and infrastructure support
Domain
IT Services / Enterprise Technology Stack
Deliverable
client delivery
Required skills
Hardware troubleshooting, MS Operating Systems, Network connectivity, Remote connectivity tools, Ticket triage, Documentation
Preferred skills
Server/Desktop OS knowledge, Data communications, Network architecture, Data center operations
Technologies
MS Operating Systems, Remote control software, Client management tools
Responsibilities
Provide support to end users on mobile and desktop platforms, Diagnose and triage technical issues, Monitor queues for ticket misroutes or unresolved items, Assist in maintaining call center operations
Seniority
Intern
