Service Delivery Manager
Core
Oversee service delivery operations and ensure high-quality execution for client accounts in the technology industry.
Role type
Senior Service Delivery Manager
Builds
End-to-end service delivery for global enterprise and public sector accounts
Domain
Technology services, Managed Infrastructure, Application Modernization
Deliverable
client delivery
Required skills
team supervision, demand forecasting, project planning, budget management, client relationship management, service improvement identification, hiring support, performance management
Preferred skills
project management, analytical problem-solving, leadership, organizational capabilities
Technologies
company products and operating systems
Responsibilities
Supervise functional teams or account leads to meet delivery objectives; Develop demand forecasts to support planning; Plan projects and workload forecasts; Monitor and approve account expenditures; Collaborate with management and clients to manage delivery-consumer relationships; Identify and monitor service improvements; Support hiring activities including selection and training; Address performance issues and recommend personnel actions
Seniority
Senior, hands-on IC with leadership responsibilities