Director-Technology Delivery and Operations
Core
Provide end-to-end leadership for the strategy, delivery, and operational support of enterprise employee technology solutions, ensuring reliability, security, and cost-effectiveness.
Role type
Director of Technology Delivery and Operations
Builds
Enterprise employee technology solutions and services
Domain
Financial Services / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Strategic roadmap planning, budget and financial planning, vendor and SLA management, incident management, ITIL practices, team leadership, risk governance
Preferred skills
ServiceNow
Technologies
ServiceNow
Responsibilities
Partner with business leaders to translate strategy into technology roadmaps; lead delivery of technology solutions ensuring scope, schedule, and quality; own production support outcomes including incident management and remediation; manage strategic vendor relationships and enforce SLAs; lead and develop an organization spanning delivery and production support functions; champion adoption of enterprise standards and operational controls.
Seniority
Director, strategic leadership & hands-on management
