Service Delivery Manager – Solution Delivery & Client Implementations (m/f/d)
Core
Lead end-to-end service delivery for DACH clients, ensuring high-quality execution, customer satisfaction, and commercial outcomes across a matrixed global environment.
Role type
Senior Service Delivery Manager (Regional)
Builds
End-to-end delivery performance for in-market projects, including go-live, hypercare, and post-production support.
Domain
Data, analytics, and software services for risk, fraud, and identity management in the DACH region.
Deliverable
client delivery
Required skills
People leadership, client engagement, operational accountability, commercial understanding, risk management, capacity planning, agile/hybrid delivery management
Preferred skills
Experience in matrix organizations, senior partner collaboration, structured problem-solving
Technologies
N/A
Responsibilities
Manage delivery prioritization and decision-making for the DACH market; lead escalations and senior client communications; oversee delivery readiness, governance, and KPI achievement; manage regional capacity and resource allocation; directly manage the delivery team including performance management and training.
Seniority
Senior, hands-on IC with team leadership