Analyst, Insurance Operations – Quality & Financial Control
Core
Support operational excellence through transactional oversight, financial control, process quality, and customer complaint resolution for life and annuities products.
Role type
Analyst, Insurance Operations – Quality & Financial Control
Builds
Operational KPIs, SLA adherence reports, quality metrics, and customer satisfaction measures
Domain
Insurance (Life & Annuities) / Financial Control / Operations
Deliverable
dashboards & analysis
Required skills
Life and annuities product knowledge, financial control, operational governance, financial reporting, quality frameworks, compliance standards, customer complaint resolution, data analysis, process improvement
Preferred skills
Policyholder services experience, call center operations, claims handling, regulatory compliance knowledge, reporting tools, project management
Responsibilities
Monitor and execute daily insurance transactions accurately, track and resolve customer complaints, analyze operational and financial data for trends, assist in developing quality frameworks and audits, collaborate on risk management and process governance, support reporting of operational KPIs and SLA adherence, assist in workforce planning, provide guidance and knowledge-sharing to peers
Seniority
Mid-level Analyst (3-5 years experience)