Application Support Engineer
Core
Front-line technical engineer resolving software issues, monitoring performance, and performing root cause analysis for Windows desktop and server-based applications.
Role type
Application Support Engineer
Builds
Ongoing Application Management delivery for a major public sector client
Domain
IT Services / Public Sector
Deliverable
client delivery
Required skills
Windows-based application support, SQL Server, Active Directory, ITSM tools, performance monitoring, log analysis, patch deployment
Preferred skills
Cloud platforms, basic programming integrations, ITIL V4 Foundation, Microsoft Azure certifications
Technologies
Windows, SQL Server 2016+, Active Directory, ServiceNow, Dynatrace, Azure
Responsibilities
Perform early morning health checks, monitor and resolve technical issues, manage incoming support requests per SLA, deploy patches and configuration changes, track application health via logs and alerts, investigate root causes using Event Viewer, create knowledge base articles, collaborate with application engineers
Seniority
Mid-level (2-5 years experience)
