Client Success Manager - US Federal, Aerospace & Defense
Core
Managing end-to-end delivery of Consulting and Engineering Services (CES) for US Federal, Aerospace & Defense clients, driving account growth, retention, and operational excellence.
Role type
Senior Client Success Manager (Team Lead)
Builds
Consulting and Engineering Services (CES) engagements for US Federal, Aerospace, and Defense sectors
Domain
US Federal Government, Aerospace, Defense
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Client relationship management, full lifecycle project leadership, account growth and expansion, internal orchestration, financial governance, risk management, team leadership
Preferred skills
US Federal Government experience, Aerospace and Defense industry knowledge, ITAR compliance awareness
Technologies
DXC standard tools, architecture
Responsibilities
Own all aspects of CES delivery including contract renewal, profitability, and service level agreements; Lead a team of 3-4 CSMs; Drive on-account growth through pipeline development and forecasting; Serve as the central lead for account activities outside sales; Align on resourcing strategy and resolve gaps; Ensure financial governance and cash collection; Partner with Project Managers for commercial compliance; Act as the voice of the client and escalation point; Drive operational excellence and KPI tracking.
Seniority
Senior, hands-on IC with team leadership