ServiceNow Solution Architect
Core
Design, lead, and govern scalable ServiceNow solutions by translating complex business requirements into end-to-end architectural designs, ensuring performance, scalability, and security.
Role type
Senior ServiceNow Solution Architect
Builds
End-to-end ServiceNow solutions including CSM, workflows, Flow Designer, integrations, and data models
Domain
Enterprise IT / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow architecture, ServiceNow development, CSM domain expertise, Flow Designer, integration patterns, data modeling, platform governance, release management, upgrade cycles, stakeholder engagement, technical mentorship
Preferred skills
Insurance domain knowledge, BPM platform development, full-stack development, CI/CD pipelines, Git, Agile methodologies
Technologies
ServiceNow, Flow Designer, UI Builder, Service Portal, ATF, React, Angular, Jenkins, Git
Responsibilities
Design and own end-to-end ServiceNow solutions including architecture and data models; Lead architecture discussions and act as technical authority; Engage with customers for requirements gathering and workshops; Define and enforce architectural standards and coding best practices; Lead platform upgrades, release management, and environment migrations; Mentor technical leads and developers
Seniority
Senior, hands-on IC with strategic oversight
