IT Support Specialist (UK)
Core
Primary point of contact for local IT needs, ensuring seamless support for executive team and staff by resolving technical issues and managing IT environment.
Role type
IT Support Specialist
Builds
Maintains overall IT environment and supports company-wide IT initiatives
Domain
Corporate IT operations / Defense technology
Deliverable
client delivery
Required skills
Systematic troubleshooting, Endpoint administration, Enterprise MDM management, Active Directory administration, Microsoft 365 administration, Video conferencing support
Preferred skills
FedRAMP-compliant cloud environment support, Compliance-driven frameworks knowledge, CUI/ITAR system experience
Technologies
Microsoft Intune, Jamf, Active Directory, Microsoft 365, Zoom, Teams Rooms
Responsibilities
Deliver responsive technical support via ticketing, email, phone, and in-person; Diagnose and resolve hardware, software, and network issues; Provide hands-on support for critical meetings and collaboration platforms; Support onboarding and offboarding including account provisioning; Administer enterprise MDM platforms and endpoint security controls; Provision and manage user accounts and access permissions; Document solutions and maintain knowledge base articles
Seniority
Mid-level, hands-on IC
