Strategic Account Manager
Core
Lead key accounts in the Pharmaceutical and Life Sciences industry to drive adoption, retention, and growth by acting as a trusted advisor and managing the customer lifecycle.
Role type
Senior Strategic Account Manager
Builds
Customer growth initiatives, account plans, and multi-initiative strategies to increase GMV revenue.
Domain
Life Sciences / Pharmaceutical Procurement & Purchasing
Deliverable
client delivery
Required skills
Account management, customer lifecycle management, cross-functional collaboration, data analysis, software solution mastery, stakeholder management, project management, problem solving, presentation skills
Preferred skills
Experience with lab consumables inventory management, e-Procurement platforms (Ariba, Oracle, Jaggaer)
Technologies
Microsoft Suite, PowerPoint, Excel, JIRA, Confluence
Responsibilities
Develop strong customer relationships and act as a trusted advisor; Manage multiple customer growth initiatives with cross-functional teams; Guide customers through the entire lifecycle from lead to renewal; Collaborate on business reviews to ensure satisfaction and identify new solutions; Partner with Product teams to develop account plans and host Voice-of-Customer sessions; Provide actionable data insights and guide customers toward solutions; Qualify customer needs and collaborate with Engineering on project scope.
Seniority
Senior, hands-on IC
