Guest Support Services - Wednesday to Sunday 1230p-9p, Monday and Tuesday off, Rotating Holidays, 40 hours
Core
Operates hospital telephone paging, alert, and contingency recall systems; manages front desk operations, visitor passes, and patient information requests.
Role type
Guest Support Services / Call Center Operator
Builds
Hospital communication systems, visitor access, and patient information services
Domain
Healthcare / Hospital Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Telecommunications equipment operation, paging systems, database retrieval, visitor management, emergency call handling, data entry, HIPAA compliance
Preferred skills
Reception duties, multi-language communication, Uber ride coordination
Technologies
EPIC, Employee Paging Directory, automated dialing systems
Responsibilities
Answer telephones and greet patients/visitors, issue visitor passes, escort visitors to Emergency Room, handle medical emergency and code alerts, input/retrieve patient data, coordinate Uber rides for discharged patients, maintain work area cleanliness
Seniority
Entry-level, hands-on IC