Guest Support Services - Part Time Sat/Sun 11a-730p
Core
Operates hospital telephone paging, alert, and contingency recall systems; provides patient and visitor information at front desks; escorts visitors in the Emergency Room and Mother Baby Unit.
Role type
Guest Support Services (Call Center/Operator/Front Desk)
Builds
Hospital communication systems, visitor access, and patient information services
Domain
Healthcare operations
Deliverable
product features
Required skills
Telecommunications equipment operation, paging systems, on-line databases, data entry, document verification, emergency call handling, visitor management
Preferred skills
Multiple languages, Uber ride request coordination
Technologies
EPIC, Employee Paging Directory, automated dialing systems
Responsibilities
Answer telephones and greet patients/visitors professionally; locate admitted patients in computer systems and provide room/visitor pass information; escort visitors to the Emergency Room; handle medical emergency and code alert calls; notify appropriate personnel during medical emergencies or disasters; maintain patient confidentiality per HIPAA policy; clean and organize work area.
Seniority
Entry-level to Junior, hands-on IC