Strategic Customer Success Lead
Core
Shape and scale a repeatable customer success approach for Fortune 500 teams, serving as a strategic advisor on AI adoption, measurement, and campaign optimization.
Role type
Senior strategic account manager / customer success lead
Builds
High-touch strategic partnerships and value realization for enterprise AI marketing accounts
Domain
AI marketing, advertising technology, and media strategy
Deliverable
client delivery
Required skills
Strategic account management, AI adoption strategy, campaign measurement, enterprise stakeholder advisory, cross-functional collaboration, data-driven risk mitigation
Preferred skills
SaaS or ad-tech background, experience with marketing technology platforms, startup environment adaptability
Technologies
AI marketing platforms, usage analytics tools
Responsibilities
Manage a portfolio of strategic enterprise accounts to ensure value milestones; Advise stakeholders on AI adoption and campaign optimization; Develop and execute customer-specific success plans; Monitor account health using usage data and feedback; Collaborate with Product, Sales, and CS Ops to drive adoption and retention; Synthesize account learnings to refine global success frameworks.