Guest Support Services- Full -Time, Monday through Friday 12:30p-9p, Rotating Holidays
Core
Front-desk receptionist and telephone operator managing patient/visitor intake, call routing, and emergency paging at a hospital.
Role type
Guest Services Associate (Hospital Front Desk)
Builds
Patient/visitor flow and information access
Domain
Healthcare / Hospital Operations
Deliverable
client delivery
Required skills
telephone operation, patient information lookup, visitor pass issuance, emergency paging, HIPAA compliance, data entry, document verification
Preferred skills
none stated
Technologies
EPIC, Employee Paging Directory, automated dialing systems
Responsibilities
Answer telephones and greet patients/visitors; locate patients in computer systems; issue visitor passes; escort visitors to ER; handle medical emergency/code alert calls; notify personnel of emergencies; maintain patient confidentiality; clean and organize work area.
Seniority
Entry-level, individual contributor