Intern - Technology Workplace Services, Winter 2027
Core
Intern managing company laptops, phones, AV equipment, and endpoint technologies while supporting staff relocations.
Role type
IT Service Desk Intern (Workplace Services)
Builds
Internal IT support services for bank employees
Domain
Banking / IT Support
Deliverable
client delivery
Required skills
Desktop/laptop troubleshooting, smartphone support (iOS), Microsoft 365 support, printer/scanner troubleshooting, WiFi troubleshooting, remote diagnostic techniques, ticketing system management, ITIL-based service desk knowledge, Move/Add/Change execution
Preferred skills
Experience in customer service environments, knowledge of ServiceNow/Sys-Aid/Atlassian
Technologies
Windows 11, Mac, Microsoft 365, ServiceNow, Sys-Aid, Atlassian
Responsibilities
Support desktop/laptop/smartphone issues via phone and ticket system, maintain AV and teleconferencing equipment, execute Move/Add/Change requests, maintain ticketing tools within SLA, perform remote troubleshooting, guide users through onboarding and upgrading processes
Seniority
Intern