Switchboard Operator - 32 hours, Tuesday-Friday 3:00pm to 11:00pm
Core
Answer, assist, and direct a high volume of calls; manage computerized telephone/paging systems (Meridian, Xtend) for a medical center.
Role type
Switchboard Operator
Builds
Internal and external communication services for medical center staff, patients, and the public
Domain
Healthcare / Telecommunications
Deliverable
client delivery
Required skills
telephone switching, paging system operation, data entry, customer service, call routing, message taking, alarm monitoring, security dispatch, TDD handling, interpreter service processing
Preferred skills
medical field experience, call director experience
Technologies
Meridian, Xtend, Wandering System
Responsibilities
Answer and direct high-volume calls; perform paging and answering services for staff; execute on-call schedules and monitor coverage; record and report technical problems; act as Security Dispatch and Patient Information during off-hours; process TDD and Interpreter Services calls; maintain telephone logs and system changes.
Seniority
Entry-level to Junior, hands-on IC