Technical Support Engineer
Core
Troubleshoot complex enterprise environments for Verkada's cloud-managed building security platform (video, access control, sensors) and advise on installation/configuration.
Role type
Technical Support Engineer (Enterprise Security Hardware/Software)
Builds
Verkada cloud-managed building security products
Domain
Physical AI / Building Security / IoT
Deliverable
client delivery (via careerplan.io/jobs/5063200007-technical-support-engineer-at-verkada)
Required skills
Full-stack troubleshooting (network, hardware, software, electrical), system installation and configuration, technical writing, bug identification, tool/process building
Preferred skills
Python or other coding languages, industry certifications (CCNP, CCNA, CEH, etc.)
Technologies
Linux, Python, Verkada platform
Responsibilities
Troubleshoot complex customer environments across network, hardware, software, and electrical layers; Provide best practice design, installation, and configuration expertise; Collaborate with Engineering and Product teams to test new products and identify bugs; Write technical knowledge base articles and whitepapers; Own customer issues from creation to resolution
Seniority
Individual Contributor